CONTAINERS SHIPPING EXPORT LLC wants you to be happy with every purchase. Please read our Refunds and Returns Policy carefully. You agree to the terms below when you buy something from us.
Who Can Get a Refund
You can get your money back if you return an item within 30 days of receiving it.
Items must be in their original condition, unused, and undamaged to be eligible for a refund.
Customized containers or special orders are non-refundable unless they arrive broken or damaged.
How to Get Your Money Back
Please email our customer support team at sales@shippingcontainerexport.com to start the refund process.
Include your order number, a description of the issue, and any supporting proof or pictures.
We will notify you if your refund has been approved or denied after we receive and inspect your return.
Approved refunds will be processed within 21 days and returned via the original payment method.
Who Can Return Items
You have 30 days from the day you receive your order to start a return.
Items must be unworn, undamaged, and in their original condition.
Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., sending the wrong or damaged item).
How to Return
To initiate a return, please email our customer support team at sales@shippingcontainerexport.com.
Include your order number, the reason for the return, and any supporting documents or pictures.
We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
Ensure the item is well-packaged, and include the RMA number with your return.
We will notify you if your return is approved or denied after we inspect the item.
If you receive a broken or defective item, please notify us immediately at sales@shippingcontainerexport.com.
Include your order number, a description of the damage or defect, and any supporting documentation or pictures.
We will arrange for the return of the damaged or defective item and send you a replacement or issue a full refund, including shipping charges.
Special orders and containers made specifically for you
Items that have been used or damaged by the customer
Items sent back without prior authorization or an RMA number
Please email us at the following address if you have any concerns or need assistance with a return or refund:
Website: www.shippingcontainerexport.com
We may change or update this Refunds and Returns Policy at any time. Any changes will take effect as soon as they are posted on our website. By continuing to use our services, you agree to the updated policy.